PR, or public relations, is the work of shaping how the public and the media understand an organization, person or event. In practice it means earning attention rather than buying it: pitching journalists, issuing press releases, arranging interviews and staging events. Los Angeles publicist Susan von Seggern describes her own practice as honest, positive and tenacious media outreach for event, corporate, cause and cultural clients.
Public relations helps a business earn credible third party coverage that advertising cannot buy. It announces milestones, explains the company to reporters and builds a public record of what the business does. Susan von Seggern frames corporate work around four pillars: sustained media outreach, press releasing, lead service monitoring and events, each aimed at generating media coverage for clients with genuine news to share.
Public relations usually points outward, toward media and the public, while corporate communications covers every message a company sends, including internal, investor and executive messaging. The two overlap heavily, which is why people search "public relations and corporate communications" as one phrase. Susan von Seggern's corporate work concentrates on the media side: outreach, press releases, lead services and events.
Media relations builds and uses relationships with journalists, editors, producers and podcast hosts to earn coverage. It means identifying the right outlets, pitching stories that fit them, answering reporter requests and following up. For Susan von Seggern this includes sustained outreach with podcast pitching, press releases, daily monitoring of five lead service feeds, and event PR.
Common media services in public relations include press release writing and distribution, media list building, pitching reporters and podcasts, monitoring journalist requests, arranging interviews and producing press events. Susan von Seggern's services cover sustained media outreach, press releasing with optional wire distribution, lead service monitoring, and event PR ranging from media cocktail hours to large celebrity and media events.
One widely taught answer is the four models described by scholars James Grunig and Todd Hunt: press agentry, public information, two way asymmetric and two way symmetric communication. They move from one way publicity toward genuine dialogue with the public. Other writers group PR by discipline instead, such as media relations, corporate, crisis and community relations.
There is no single official list, and different practitioners name different pillars. Susan von Seggern uses a four part media relations framework she developed over decades of PR work: sustained media outreach, press releasing, lead service monitoring and events. Each pillar is a separate route to coverage, and campaigns combine them depending on the client and the news.
The 7 C's are a classic communication checklist, commonly listed as clear, concise, concrete, correct, coherent, complete and courteous. Some textbooks use variants such as credibility, context and continuity. In media relations they translate into short, accurate pitches and releases that a busy journalist can understand quickly and trust.
The Page Principles come from the Arthur W. Page Society, named for an early AT&T communications executive. They are: tell the truth, prove it with action, listen to stakeholders, manage for tomorrow, conduct public relations as if the whole enterprise depends on it, realize an enterprise's true character is expressed by its people, and remain calm, patient and good humored.
Most practitioners agree on a few core rules: be truthful, respect journalists' time and deadlines, pitch only real news, target the right outlet and reporter, and follow through on what you promise. Susan von Seggern describes her style as honest, positive and tenacious, which matches those basics: accurate pitching, steady follow up and a long view of media relationships.